Position Title:Branch Manager Tanzania Multiple Locations
Organization:FINCA International Inc
Primary Location:Tanzania.
Job Type : Full-time Employment
Category: Operations
Job Description
The Branch Manager is a senior member of the Operation Department. As such,
s/he participates actively in regular Branch Manager’s management meetings
with the Chief Operations Officer, and leads meetings at the Branch office. As
senior manager in charge of a Branch office,
s/he is responsible for all aspects
of the Branch office’s loan delivery and customer service and processes, Human
Resources Management, plans, and controls as well as the to oversee the overall
security of the region.
Role:
To design and supervise the implementation of the Branch business plans in
line with the organisational objectives.
1) Key Responsibility
Areas
·
To Plan, Monitor and implement
the disbursement processes as per set disbursement standards mainly focusing on
quick service delivery and efficiency.
·
Plan and Monitor portfolio
growth, quality and outreach as per Branch targets.
·
Compile, Analyze and provide
weekly, monthly and quarterly reports to the Head Office as per Branch
reporting requirements.
·
To Monitor and evaluate the work
of the Supervisors as per the Human Resource Manual.
·
To monitor and implement staff
adherence to policies and procedures in line with the credit, savings and Human
Resource Manuals.
·
To Identify, assess, monitor and
respond to customer concerns through use of the Standard customer care survey
tools.
·
To carry out administrative roles
with regard to operational activities as per set administrative policies and
procedures.
2) Major Activities:
·
Maintain and promote the image of
FINCA Tanzania.
·
Expand and increase the clientele
base and business volume of the Branch office.
·
Supervise the day-to-day
operations of the Branch office.
·
Supervise and effect quality
service delivery within the Branch with minimum turn around time.
·
Mentor and manage staff in
accordance to the policies and procedures.
·
Ensure all controls are adhered
to at the Branch office.
·
Check all village bank
inaugurations and disbursements to ensure that regulations and requirements are
adhered to in processing and disbursement of loans.
·
Increase the organizations
profitability by maintaining a high portfolio quality and ensuring that all
loans are recovered.
Job Requirements
3) Qualifications
·
A University Degree preferably
in Commerce and Management (B.Com), Business Administration (BBA) or Banking.
MBA is an added advantage.
·
At least 3 years Credit
Supervisor or Accountant work experience in a recognized Micro Finance
Institution or Commercial Bank.
·
Ability to manage and motivate
staff.
·
A sound knowledge of Micro
Finance, principles and practices of banking.
·
Computer Literacy
4) Key Responsibilities
·
Internally – with all staff at
the Branch office on the day-to-day operations relating to managing, advising
and motivating them.
·
Internally – with all staff at
the head office and other Branch offices.
·
Externally – with customers on a
day-to-day basis relating to quality of services and effecting payments,
company Legal Counsel for legal advice and commercial banks to ensure FINCA
Tanzania and its customers are getting a good service.
FINCA International Inc. is an Equal Opportunity Employer.
- Contribute to the development of the FINCA network.
Mode of Application:
If you are qualified and interested in
please submit your resume online by visiting the e-recruitment website HERE.
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